Last updated: June 16, 2026
Scientific Instruments, Inc. (“Scientific Instruments,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit scientificinstruments.com, contact us, request product information, apply for employment, or place an order through our website.
This policy is intended to describe our current website practices. It does not replace any separate notice or agreement that may apply to a specific transaction, employment application, background check, payment, warranty, support request, or other relationship with us.
Who We Are
Our website is operated by Scientific Instruments, Inc., 4400 W Tiffany Dr, West Palm Beach, FL 33407.
Information We Collect
We collect information that you choose to provide to us, information created when you use our website, and information needed to operate our business.
Product Inquiries and Contact Forms
When you submit a product inquiry or contact form, we may collect your name, phone number, email address, company or affiliation, inquiry category, how you heard about us, and the message or questions you submit. We use this information to respond to your request, provide product information, route your inquiry to the appropriate staff, and maintain business records.
Orders, Checkout, and Customer Service
If you place an order, request a quote, or interact with our online store, we may collect billing and shipping details, contact information, order contents, transaction status, customer service communications, tax and shipping information, and related order records. Guest checkout is currently available, and account registration is not required for checkout.
Payment card information is processed through our payment gateway and payment service providers. We use payment and order information to process transactions, fulfill orders, provide support, detect fraud or misuse, comply with accounting and legal obligations, and manage returns, warranties, and disputes.
Employment Applications
If you apply for employment through our website, we may collect applicant information such as your name, addresses, phone numbers, email address, Social Security number, position sought, availability, salary requirements, work history, education, references, professional licenses, technical training, prior employment with us, relatives employed by us, answers to application questions, criminal-history responses, signature, and application date.
We use employment application information to evaluate candidates, communicate with applicants, verify application information, conduct hiring-related review, comply with employment laws, and maintain recruiting records. If a background check, credit report, drug test, medical evaluation, or other screening is required, we will handle that process under any separate notice, authorization, or disclosure required by law.
Website, Device, and Server Information
When you visit our website, our servers and security tools may automatically receive information such as your IP address, browser type, device information, pages visited, referring pages, dates and times of access, and other technical information used to operate, secure, troubleshoot, and improve the website.
Cookies and Analytics
Cookies are small files stored by your browser. We use necessary cookies and similar technologies to operate the website, remember basic preferences, support checkout, and secure forms.
We also use Google Analytics to understand site traffic and improve the website. Google Analytics is loaded only after you accept analytics cookies through our cookie banner. If you decline analytics cookies, the website will not intentionally load Google Analytics for your visit. You can change your preference by clearing your browser cookies for this website and selecting a new option when the banner appears again.
Our analytics configuration uses the Google Analytics identifier UA-25156148-1. Google may process analytics information according to its own terms and privacy practices.
Anti-Spam and Security Tools
We use anti-spam, fraud-prevention, and security tools to protect our website and forms. For example, our contact forms use Cloudflare Turnstile to help determine whether a submission is made by a person or an automated system. These tools may process technical information such as IP address, browser information, and interaction signals for security and abuse-prevention purposes.
How We Use Information
We use information for the purposes described above and to:
- respond to inquiries and provide customer support;
- process orders, payments, shipping, returns, warranties, and related transactions;
- evaluate employment applications and communicate with applicants;
- operate, maintain, secure, and improve the website;
- detect, prevent, and respond to fraud, spam, security incidents, and misuse;
- maintain business, accounting, tax, legal, and compliance records;
- send transactional communications related to inquiries, applications, orders, and services;
- analyze website performance and usage when analytics consent has been provided.
How We Share Information
We may share information with service providers and business partners that help us operate the website and conduct business, including website hosting providers, email and form services, payment processors, shipping carriers, anti-spam and security providers, analytics providers when consent is given, professional advisors, and vendors involved in order fulfillment or customer support.
We may also disclose information if required by law, legal process, or governmental request; to protect rights, safety, and security; to investigate or prevent fraud or misuse; or as part of a business transaction such as a merger, acquisition, financing, or sale of assets.
We do not sell personal information for money. Some privacy laws define “sale” or “sharing” broadly, including certain analytics, advertising, or cross-context behavioral advertising activities. Our current Google Analytics use is controlled by your opt-in analytics cookie choice.
Payment and Shipping Providers
When you place an order, information needed to process the transaction may be handled by payment processors, gateway providers, banks, card networks, fraud-prevention providers, and shipping carriers. These providers may process information under their own privacy notices and security practices. We do not ask you to send payment-card details by ordinary email.
How Long We Keep Information
We keep information for as long as reasonably necessary for the purposes described in this policy, including to respond to inquiries, fulfill orders, support customers, evaluate employment applications, comply with tax, accounting, employment, legal, and regulatory obligations, resolve disputes, enforce agreements, and maintain security records.
Retention periods vary depending on the type of information, the reason it was collected, and applicable legal or business requirements. For example, order records may be retained for accounting and tax purposes, while employment application records may be retained for recruiting and employment-law compliance purposes.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email system, or electronic storage method is completely secure, so we cannot guarantee absolute security. Please do not submit sensitive information through general contact forms unless it is necessary for your request.
Your Choices
You may choose not to provide certain information, but that may limit our ability to respond to you, process an order, provide support, or consider an employment application.
You can decline analytics cookies through our cookie banner. You can also use browser settings to delete or block cookies. Some website features, including checkout and security features, may not work correctly if necessary cookies are blocked.
California Privacy Rights
California residents may have rights under California privacy laws, depending on the context and whether those laws apply to us. These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; the right to opt out of certain sales or sharing; the right to limit certain uses of sensitive personal information; and the right not to be discriminated against for exercising privacy rights.
To make a privacy request, contact us using the contact information below. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.
Children’s Privacy
Our website is intended for business customers, product users, job applicants, and other adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and respond appropriately.
Third-Party Websites
Our website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy notices before providing information to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date above. Changes are effective when posted unless otherwise stated.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, you may contact Scientific Instruments, Inc. by mail at 4400 W Tiffany Dr, West Palm Beach, FL 33407, by phone at 1-800-466-6031, or through the contact form on our website.